Deloitte Off-Campus Drive 2026 | Trainee Associate-NOC

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Deloitte Off-Campus Drive 2026 is hiring freshers for the role of Intern | Talent Acquisition. If you are looking for this job, go through all the details listed below. For more details, you can bookmark this web, realitydefine.com

Deloitte Off-Campus Drive 2026

Job Description for Deloitte Off-Campus Drive 2026

Qualifications :

 Must Have Skills/Project Experience/Certifications:

Roles & Responsibilities:

• 24/7 Application & Infrastructure Monitoring:
  Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
• Incident Response:
  Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
• Incident Triage & Escalation:
  Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
• Knowledge Management:
  Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
• Automation & “Shift Left”:
  Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
• Collaboration & Communication:
  Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
• Reporting & Metrics:
  Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
• Service Coverage:
  Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work.

Required Skills and Experience

• Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
• Technical expertise:
  • Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
  • Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
  • ITIL Foundational certification preferred.
• Incident Management:
  • Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
  • Familiarity with ITSM platforms (e.g., ServiceNow).
• Automation:
  • Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.

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