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HCLTech Off-campus Drive 2026 is hiring freshers for the role of Service Desk Analyst. If you are looking for this job, go through all the details listed below. For more details, you can bookmark this web, realitydefine.com

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HCLTech Off-campus Drive 2026 hiring Service Desk Analyst

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Company Name	HCLTech
Job Role	Service Desk Analyst
Location	Across India
Batch	Recent Batches
Experience	Freshers
Salary	4-5 LPA (Expected)

Job Description

Key Responsibilities:

Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues.
Diagnose and resolve incidents within agreed SLA timelines and ticket volumes.
Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT).
Adhere to quality standards including voice and accent clarity, and technical monitoring protocols.
Maintain high login efficiency and availability to support customer needs.
Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures.
Update and maintain accurate worklogs and ticket documentation.
Contribute to knowledge base updates and participate in continuous self-development.
Ensure compliance with regulatory requirements and internal company policies.
Deliver a positive customer experience and drive high Customer Satisfaction (CSAT) scores.
Minimize rejected resolutions and reopened cases through thorough troubleshooting and communication.

Required Skills & Qualifications:

Fluency in English (spoken and written) is mandatory.
1–2 years of experience in a technical support or service desk environment.
Strong knowledge of Windows OS, MS Office Suite, basic networking, and remote desktop tools.
Familiarity with ticketing systems (ServiceNow).
Excellent communication and interpersonal skills.
Ability to work in rotational shifts and under pressure.
Strong problem-solving and analytical thinking.
Customer-oriented mindset with a focus on service excellence.

Preferred Qualifications:

Exposure to shared services or global support models.
ITIL Foundation certification.
Experience supporting multilingual environments.

How to Apply HCLTech Off-campus Drive 2026

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Pay after Placement Program on average Salary of 7.4 LPA : Click Here

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