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NIQ Jr. Customer Support Analyst Jobs 2026

Company Name	Nielsen
Job Role	Jr. Customer Support Analyst
Location	Pune
Batch	Recent Batches
Experience	Freshers
Salary	Best in industry

Job Description

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RESPONSIBILITIES:

• The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks
• He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency
• Delivering Snapshots/data extract as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
• Responsible for Triaging of customer queries/ request (data, resolution, snapshots)) across markets and customer category groups and tracking actions for improvement as needed
• Working closely with other NielsenIQ teams to identify resolutions
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline

Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

Qualifications

A successful Jr. Customer Support Analyst manages 1- 5 customers and/ or one NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of snapshots/ decks and effective change management in order to standardize and automate the deliverables. She/ He is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience.

Qualifications

• Bachelors Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers

• Analytical skills and aptitude for data and operational processes
• Good organization skills, meeting deadlines, and team player
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Skew towards accuracy, proactivity and attention to details
• English language proficiency: writing and verbal

SOFT SKILLS

• Communicate clearly with customers
• Ability to translate technical details from different customer contexts
• Build network relationships in multi-cultural environment
• Troubleshooting using Influencing skills
• Ability to work under pressure and ask for support when required
• Logical skills

Salary

4-7 LPA (Expected)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Frequently Asked Questions

How to Apply NIQ Jr. Customer Support Analyst Jobs 2026

• Interested candidates apply through the official link below page.

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