TCS Off-Campus Drive 2025 | Customer Service Executive

TCS Off-Campus Drive 2025 is hiring freshers for the role of Customer Service Executive. If you are looking for this job, go through all the details listed below. For more details, you can bookmark this web, realitydefine.com

TCS Off-Campus Drive 2025

Job Description

Job Summary:

Looking for a dynamic and articulate individual to join our Customer Service team as a Voice Profile specialist, to deliver exceptional customer support through clear and effective communication. Associates will be expected to handle inquiries, resolve complaints (if any) and enhance customer satisfaction while upholding the company’s values and standards.

Key Responsibilities:

1. Respond to customer inquiries via phone, providing accurate and timely information
2. Identify and resolve customer issues efficiently, ensuring first call resolution
3. Maintain empathetic tone during all interactions
4. Communicate with a neutral or UK specific accent to ensure clarity and understanding
5. Record and update customer information accurately in the CRM
6. Adhere to company protocols, policies & scripts while delivering personalized service
7. Handle high call volumes and multitask effectively in a asst paced environment
8. Escalate company issues to appropriate teams when necessary
9. Provide feedback and suggestions to improve customer service processes

Preferred Skills & Qualifications:

Prior experience in voice-based roles, preferably in the utility domain

Excellent communication skills with a professional and empathetic approach

Proficiency in handling customer queries and providing tailored resolutions

Flexibility to work in UK shifts and adapt to a fast-paced environment

How to Apply TCS Off-Campus Drive 2025

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• Fill up your personal details carefully, name, email, mobile number, qualification, etc.
• Recheck all your details and submit your application.
• Hope so you will get a positive reward from company’s side.

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