Wipro Off-campus Careers 2024 hiring freshers as Production Agent | 7 LPA*
Here, all Off-campus jobs. Wipro Wipro Off-campus Careers 2024 is hiring freshers for Production Agent. Wipro is one of the reputed companies in India. Wipro provides a good environment to its employees for developing their skills. Wipro gives full training to newcomers. So that they can grow up fast. All seniors at Wipro are friendly in nature, they will surely help you if you are stuck somewhere in any project. Wipro gives bonuses and incentives to its employees according to their performances.
Read below to know the job details.
Wipro Off-campus Careers
| COMPANY | Wipro |
| JOB ROLE | Production Agent |
| ELIGIBILITY | FRESHERS |
| LOCATION | Mumbai |
| SALARY | BEST IN INDUSTRY |
Job Description
Job Summary
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How you can apply Wipro Wipro Off-campus Careers 2024 (Steps to follow)
- Before applying for the job, read the job description, eligibility, requirements carefully. So that you don’t have to face any problem over there.
- There are two apply links available in this post, You can apply through one of those or you can apply through the official site of the company.
- Point to remember, Apply for any job before the expiry date of Wipro Wipro Off-campus Careers 2024.
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