Capgemini Freshers Recruitment 2024 hiring Contact Support Group (CSG) || Capgemini Exceller || Noida
Here, all Off-campus jobs. Capgemini Freshers Recruitment 2024 is hiring freshers for Contact Support Group (CSG). Capgemini is one of the reputed companies in India. Capgemini provides a good environment to its employees for developing their skills. Capgemini gives full training to newcomers. So that they can grow up fast. All seniors at Capgemini are friendly in nature, they will surely help you if you are stuck somewhere in any project. Capgemini gives bonuses and incentives to its employees according to their performances.
Read below to know the job details.
Capgemini Freshers Recruitment 2024
| COMPANY | Capgemini |
| JOB ROLE | Contact Support Group (CSG) |
| ELIGIBILITY | FRESHERS |
| LOCATION | Noida |
| SALARY | BEST IN INDUSTRY |
Job Description
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Qualification –
- Candidates must have completed any 3-year diploma / graduation in 2023 only
How you can apply Capgemini Freshers Recruitment 2024 (Steps to follow)
- Before applying for the job, read the job description, eligibility, requirements carefully. So that you don’t have to face any problem over there.
- There are two apply links available in this post, You can apply through one of those or you can apply through the official site of the company.
- Point to remember, Apply for any job before the expiry date of Capgemini Freshers Recruitment 2024.
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Click here- Apply Now Capgemini Freshers Recruitment 2024