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Capgemini Service Desk Engineer Job 2026
| Company Name | Capgemini |
| Job Role | Service Desk Engineer |
| Location | Noida |
| Batch | Recent Batches |
| Experience | Freshers |
| Salary | 3-6 LPA (Expected) |
| Experience | 0-1 years |
Table of Contents
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Key Responsibilities:
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR).
- Handle frustrated or angry callers with patience, empathy, and professionalism.
- Drive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
Job Description – Grade Specific
- Excellent verbal communication skills with a neutral accent and active listening abilities.
- Strong interpersonal skills to manage difficult conversations and de-escalate tense situations.
- Basic to intermediate knowledge of:
- Windows operating systems (installation, updates, error resolution)
- Device drivers and software compatibility
- Hardware components and peripheral troubleshooting
- Basic networking (Wi-Fi, LAN, IP configuration)
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Willingness to work in rotational shifts with rotational week offs.
Who Should Apply
- Freshers who are seeking job in IT sector.
- Candidates who are interested for this role.
- Any Graduate can apply
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services, with operations across India and worldwide
Which Skills are required for this role?
Good Communication skills.
What will be the salary expectations?
Salary expectations will be from 3-6 LPA (Expected).
Where is the job located?
Noida, India
How to Apply for Capgemini Service Desk Engineer Job 2026
- Visit the official job page
- Click on Apply Now
- Fill application form
- Upload resume
- Submit application
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