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Fresherworks Off-Campus Drive 2025 is hiring freshers for the role of Product Specialist . If you are looking for this job, go through all the details listed below. For more details, you can bookmark this web, realitydefine.com
Fresherworks Off-Campus Drive 2025
| Company Name | Fresherworks |
| Job Role | Product Specialist |
| Location | Bangalore |
| Batch | Recent Batches |
| Experience | Freshers |
| Salary | Best in industry |
Table of Contents
Job Description
Responsibilities:
- Take ownership of customer issues reported and ensure that they are resolved within set SLAs.
- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
- Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Document knowledge in the form of FAQs and knowledge base articles.
- Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues.
- Work with various internal stakeholders to provide prompt and accurate feedback to customers.
- Handle high MRR customers and reputed brands.
Qualifications
Must-haves:
- Minimum of 1-4 years of work experience in a customer support role.
- Clear, concise, and effective written and oral communication skills.
- Customer-centricity and empathy towards customers and their needs.
- Proficient in diverse technologies with a knack for quickly adapting to new tools and products.
- Good interpersonal skills and ability to collaborate with various cross -functional teams to solve business and tech problems.
- Flexibility in working in different shifts/regions including Night shifts. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.
- Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN,and firewalls.
- Operating Systems: Familiarity with common operating systems such as Windows, MacOS, and Linux.
- Must be willing to work in rotational shift (every 6 months).
Good to have:
- Prior work experience in SaaS product companies in domains relevant to Freshworks’ suite of products.
- Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).
- Collaboration tools: Familiarity with collaboration tools like Microsoft Teams, Zoom, or Slack.
- Cloud computing: Understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
- Knowledge of the SaaS business model, SaaS technologies, and related applications.
How to Apply Fresherworks Off-Campus Drive 2025
- To apply for a job, Click on the apply link below, company’s page will be open.
- Read the job description carefully before applying for a job.
- See all the Job Requirements and responsibilities and check you are fit for this role or not.
- If you are interested, sign up yourself and create an account.
- Fill up your personal details carefully, name, email, mobile number, qualification, etc.
- Recheck all your details and submit your application.
- Hope so you will get a positive reward from company’s side.
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